Multiple Choice
If customers believe they have multiple service providers to choose from for a particular service,or if they can provide the service for themselves,their levels of adequate service are _________ those of customers who believe it is not possible to get better service elsewhere.
A) Lower than
B) Higher than
C) More volatile than
D) More stable than
E) The same as
Correct Answer:
Verified
Correct Answer:
Verified
Q18: The factors that influence adequate service expectations
Q19: If customers believe they have multiple service
Q20: Instead of cooking dinner themselves,Jenna and her
Q21: _ service is the level of service
Q22: Customers typically notice service when it falls
Q24: Amber wants to get her ears pierced.In
Q25: The highest customer expectations are referred to
Q26: As the number of perceived service alternatives
Q27: Hildy's children are giving her a weekend
Q28: Hurricanes and tornadoes that affect a large