Because They Are Viewed as _____________ by Customers,natural Disasters Such

Multiple Choice

Because they are viewed as _____________ by customers,natural disasters such as tornadoes or hurricanes may lower service expectations for services such as insurance,telephone,and the Internet.

A) Personal situational factors
B) Spontaneous negatives
C) Predictable nuisances
D) Uncontrollable situational factors
E) Temporary personal need hindrances