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    A Graphic Diagram That Tells the Story of a Customer's
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A Graphic Diagram That Tells the Story of a Customer's

Question 189

Question 189

Multiple Choice

A graphic diagram that tells the story of a customer's experience in the buying process,from need awareness through to the post-purchase relationship,is called


A) a journey map.
B) quantitate research.
C) a focus group.
D) a survey.
E) ethnographic research.

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