A Contact Center (Or Call Center)is Where Customer Service Representatives

Multiple Choice

A contact center (or call center) is where customer service representatives answer customer inquiries and respond to problems through a number of different customer touchpoints.A contact center is one of the best assets a customer driven organization can have.Why?

A) Contact centers can identify suppliers who are in desperate need of assistance
B) Maintaining a high level of customer support is critical to obtaining and retaining customers
C) Contact centers are the only place to find answers to questions or solutions to customer problems
D) Most contact centers use analytical modeling technologies that provide business intelligence