Multiple Choice
What is a part of operational CRM that automates service requests, complaints, product returns, and information requests?
A) Cross-selling
B) Up-selling
C) Campaign management system
D) Customer service and support
Correct Answer:
Verified
Correct Answer:
Verified
Q68: Supplier relationship management (SRM) focuses on keeping
Q69: Contact management falls under the category of
Q70: Uplift modeling gathers product details and issue
Q71: Compare operational CRM and analytical CRM.
Q72: What focuses on keeping suppliers satisfied by
Q74: Web-based self-service systems allow customers to use
Q75: Summarize the future of customer relationship management.
Q76: Campaign management systems guide users through marketing
Q77: Call scripting systems gather product details and
Q78: CRM predicting technologies help organizations predict customer