Emotional Labor Refers To

Multiple Choice

Emotional labor refers to:

A) the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
B) the tendency to change our attitudes so they become more consistent with our behaviors.
C) a person's evaluation of the job and work context.
D) a person's emotional attachment to identification with, and involvement in a particular organization.
E) maintaining similar emotional display rules and standards around the world.