Scenario: Kleen Waterproofing Dave Docket, the Installation Manager at Kleen

Multiple Choice

Scenario: Kleen Waterproofing Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers.The job completion dates keep getting delayed and customer dissatisfaction keeps increasing.Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources.However, they are not sure what tasks are included in their job.Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.Dave organizes a training program for his employees to teach them how to operate the machines used for working.Which of the following attributes will show a direct improvement because of this training?

A) Motivation
B) Role perception
C) Ethical sensitivity
D) Moral intensity
E) Ability