One of the Central Concepts of the Service-Profit Chain Is

Multiple Choice

One of the central concepts of the service-profit chain is to _______.

A) Have all members of the firm memorize the mission of the firm and be able to recite it from memory
B) Create an environment in which all employees can be successful
C) Allow employees to play computer games at their work station when they are tired
D) Create elements of change within people to do things above what their capabilities are
E) None of these