Cameron Is a Customer Service Representative and Has Just Gone

Multiple Choice

Cameron is a customer service representative and has just gone through training to improve his listening skills.Which of the following skills was he most likely taught that will make him a better listener?

A) Mentally criticize grammar, voice, tone, and speaking style to get a better sense of what the customer is like.
B) If you already know what the answer is, you can tune out some of what the customer is saying.
C) Remain silent for a few seconds after a customer finishes to be sure the thought is completed.
D) Because listening is automatic, you can divide your attention among two or more tasks to be more productive.