Multiple Choice
What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?
A) Operational CRM
B) Analytical CRM
C) Website personalization
D) List generators CRM
Correct Answer:
Verified
Correct Answer:
Verified
Q31: List generators compile customer information from a
Q32: Which of the following was one of
Q33: CRM predicting technologies help organizations identify their
Q34: Website personalization occurs when a website has
Q35: What automates each phase of the sales
Q37: CRM analysis technologies help organizations segment their
Q38: Interactive voice response directs customers to use
Q39: List generators fall under the category of
Q40: Call scripting falls under the category of
Q41: Up-selling is selling additional products or services