Multiple Choice
Messages explaining instructions will be most readable if you
A) divide the instructions into steps and list the steps in the order in which they are to be performed.
B) the steps are arranged vertically with numbers.
C) begin each step with an action verb using the imperative (command) mood rather than the indicative mood.
D) All of these choices.
Correct Answer:

Verified
Correct Answer:
Verified
Q1: When writing business letters to foreign countries,
Q4: Please provide answers to these questions by
Q5: When replying to a customer's request for
Q8: Which of the following statements about direct
Q9: Instructions will be most readable if the
Q10: What is the most accurate statement about
Q26: Oral messages are usually more expressive and
Q39: Most routine request and response messages should
Q101: Our company will be holding an employee
Q111: Although e-mail is incredibly successful for both