Multiple Choice
Which of the following statements is correct?
A) In writing to a customer about a problem with an order, generally, you should use the direct pattern if the message has some good-news elements.
B) Always use the direct pattern when writing to a customer about a problem with an order.
C) Always use the indirect pattern when writing to a customer about a problem with an order.
D) In writing to a customer about a problem with an order, generally you should use the indirect pattern if the message has some bad-news elements.
Correct Answer:
Verified
Correct Answer:
Verified
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