Multiple Choice
Nadia has learned that customers are leaving negative comments about the restaurant she manages on social network sites such as Facebook and Twitter.What should Nadia do?
A) Ignore them. No one pays attention to negative comments on these sites.
B) File a lawsuit against any individual who posts a negative comment.
C) Monitor the comments and respond immediately when possible.
D) Start writing her own negative comments about the complaining customers to make them look bad.
Correct Answer:

Verified
Correct Answer:
Verified
Q50: What is the best advice for delivering
Q51: When denying a claim, use a statement
Q52: Writing bad-news messages requires less attention to
Q53: Because Cassandra knows her staff well, she
Q56: Your espresso maker cannot be repaired at
Q57: One important goal in communicating bad news
Q58: What is important in many high-context cultures?<br>A)
Q59: _ is the ability to understand and
Q84: The best placement for a statement of
Q87: The _-guy syndrome refers to a situation