What Is the Best Advice for Writing a Letter That

Multiple Choice

What is the best advice for writing a letter that turns down a customer's claim? 

A) Consider offering resale information to build the customer's confidence in your products or organization.
B) To avoid taking responsibility, be sure to make it clear that the customer is at fault.
C) Use strong emotional, subjective language to show the customer how much you care.
D) All of these choices.