Which Is the Most Effective Statement in a Letter to a Customer

Multiple Choice

Which is the most effective statement in a letter to a customer denying a claim?

A) If you had followed the instructions, you wouldn't have overheated the battery pack.
B) You can purchase a replacement battery pack at a 20 percent discount.
C) Per company policy, we are unable to replace battery packs that have been damaged due to customer misuse.
D) We apologize, but, unfortunately, we cannot replace your battery pack at this time.