What Is a Customer Facing Process

Multiple Choice

What is a customer facing process?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) Result in a product or service that is received by an organization's external customer.
C) Invisible to the external customer but essential to the effective management of the business and include goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) Attempts to understand and measure the current process, and make performance improvements accordingly.