During a Sales Presentation,why Would a Salesperson Repeat Word for Word

Multiple Choice

During a sales presentation,why would a salesperson repeat word for word the negative comment a customer made about his product's service contract?

A) To engage in passive listening
B) To provide feedback to the customer
C) To avoid having any lulls in the conversation
D) To verify that he decoded the customer's message correctly
E) To summarize the customer's concerns