When Employees Have Higher Job Satisfaction They Tend To

Multiple Choice

When employees have higher job satisfaction they tend to:

A) provide friendlier service to customers.
B) get angry at customers more often than when they are dissatisfied with their jobs.
C) provide the same quality of customer service as when they were dissatisfied with their jobs.
D) provide more consistent service to customers because of their longer employment in the job.
E) do both 'A' and 'D'.