Customers Arrive at a Suburban Ticket Outlet at the Rate

Essay

Customers arrive at a suburban ticket outlet at the rate of 14 per hour on Monday mornings.This can be described by a Poisson distribution.Selling the tickets and providing general information takes an average of 3 minutes per customer, and varies exponentially.There is 1 ticket agent on duty on Mondays.Determine each of the following:
(A) system utilization
(B) average number in line
(C) average time in line
(D) average time in the system