True/False
Convenience, Reliability and Assurance are dimensions of service quality.
Correct Answer:

Verified
Correct Answer:
Verified
Related Questions
Q3: Cost of inspectors, testing, test equipment, and
Q26: Juran describes quality management as a trilogy
Q34: A tool that is not used for
Q36: If customer satisfaction doesn't always lead to
Q38: A quality circle is _.<br>A)responsible for quality<br>B)total
Q40: Cause-and-effect diagrams are sometimes called:<br>A)Pareto diagrams<br>B)fishbone (Ishikawa)
Q41: Which of the following raises quality risks?<br>A)currency
Q53: The quality control improvement tool which distinguishes
Q60: Poor quality has a positive effect on
Q76: The purpose of benchmarking is to establish