Multiple Choice
The process of identifying other organizations that are best at some facet of your operations, and then modeling your organization after them is known as:
A) continuous improvement.
B) employee empowerment.
C) benchmarking.
D) copycatting.
E) industrial espionage.
Correct Answer:

Verified
Correct Answer:
Verified
Q1: Quality certification refers to a process of
Q3: Cost of inspectors, testing, test equipment, and
Q5: Deciding how much to invest in the
Q26: Juran describes quality management as a trilogy
Q32: If the majority of service customers are
Q56: The primary difference between internal failures and
Q64: Because courtesy is subjective, it cannot be
Q67: Customer expectations tend to change over time,
Q74: In addition to correcting substandard work, employees
Q95: Three key philosophies in TQM are continuous