A Large Internet Service Provider Had a Major Disruption in Its

Multiple Choice

A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever.In its message to customers,the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers.This message is an example of:

A) information overload.
B) using ambiguous language to minimize conveying negative emotions.
C) misperceptions by the company's executives about the causes of the e-mail service problem.
D) cross-cultural differences in communication.
E) effective persuasive communication.