Employees at a Large Call Centre Perform Repetitive Tasks (Low

Multiple Choice

Employees at a large call centre perform repetitive tasks (low variety) by documenting mailing addresses from customers who call the centre.The work process is the same for all inquiries to all call centre staff members (low analyzability) .The best organizational structure for this work unit:

A) is an organic structure.
B) would have low formalization.
C) would coordinate mainly through informal communication.
D) is a mechanistic structure.
E) would have none of these characteristics.