When Building Quality into Services, Managers Should

Multiple Choice

When building quality into services, managers should:

A) not worry about training because people will learn by experience.
B) spend all of their time watching employees to make sure that they do things right every time.
C) require employees to check with managers before attempting to correct any problem.
D) empower employees by giving them the authority to satisfy customers' needs without always checking with a supervisor.
E) None of these alternatives is correct.