Total Quality Management (TQM) Programs

Multiple Choice

Total quality management (TQM) programs

A) deal exclusively with procedures to achieve defect-free manufacturing and assembly.
B) nearly always contribute more to the achievement of operating excellence than either business process reengineering or Six Sigma quality control techniques.
C) entail creating a corporate culture bent on continuously improving the performance of every task and every value chain activity.
D) are considerably more effective in improving manufacturing and assembly activities than they are in improving such value chain activities as R&D, human resources management, supply chain management, information technology, sales, and marketing and finance.
E) are generally considered the best tool for reengineering strategy-critical business processes.