You Receive a Phone Call from a Co-Worker Telling You

Multiple Choice

You receive a phone call from a co-worker telling you that "the network is down." Just as you are about to look into the issue, you receive several more phone calls from other co-workers. Using the problem-solving process, what must be done first to effectively troubleshoot the issue?

A) Determine what the problem is, and then figure out who has been affected on your network.
B) Check documentation for a possible cause of network outages.
C) Consider what could have caused the network outage.
D) Apply a solution.