Dan Unowsky Manages a Production Group in a PC Repair

Multiple Choice

Dan Unowsky manages a production group in a PC repair shop. He has noticed that speed of repair is based on each worker doing one task. But if an employee is out sick, then the entire repair process slows down. Unowsky is seeing:

A) an example of coordination costs.
B) the trade-off between low cross-training costs and reduced flexibility of his employees.
C) the absolute need for every employee to be trained in all aspects of PC repair.
D) an example of managerial ineptitude.