To Increase Productivity, Several Key Lessons Were Learned by Top

Multiple Choice

To increase productivity, several key lessons were learned by top management at London-based International Power concerning email. Which is not in that list of lessons?

A) Executives need to be taught to be more deliberate in their use of email.
B) Executives need to set goals for reducing the number of messages sent.
C) Executives need to provide weekly feedback.
D) Executives need to eliminate email completely.