With the Total Performance Indicators in Place at Sears, It

Multiple Choice

With the total performance indicators in place at Sears, it can evaluate if a single store improves its employee attitude by 5 percent and therefore predict with confidence that if the revenue growth in the district as a whole is 5 percent, the revenue growth in this particular store would be 5.5 percent. This is an example of the _______ perspective of the balanced scorecard.

A) customer
B) internal business
C) financial
D) innovation and learning