Multiple Choice
What occurs when a website can know enough about a person's likes and dislikes that it can fashion offers that are more likely to appeal to that person?
A) Operational CRM
B) Analytical CRM
C) Website personalization
D) All of the above
Correct Answer:

Verified
Correct Answer:
Verified
Q14: Production and materials management ERP components handle
Q15: The evolution of CRM is reporting, analyzing,
Q29: What accesses organizational databases that track similar
Q58: _ technologies help organizations identify their customers
Q74: Web-based self-service systems allow customers to use
Q82: Which of the following is not a
Q86: As the business world increasingly shifts from
Q121: Supply chain visibility is the ability to
Q137: What is it called when distorted product-demand
Q172: Contact center,web-based self-service,and _ scripting are the