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    Exam 16: Control Systems and Quality Management: Techniques for Enhancing Organizational Effectiveness
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    Employees' Knowledge,courtesy,and Ability to Convey Trust and Confidence Make Up
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Employees' Knowledge,courtesy,and Ability to Convey Trust and Confidence Make Up

Question 96

Question 96

Multiple Choice

Employees' knowledge,courtesy,and ability to convey trust and confidence make up which dimension of the RATER scale?


A) reliability
B) empathy
C) tangibles
D) assurance
E) responsiveness

Correct Answer:

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