After Returning Home from a Trade Show,Mr

Multiple Choice

After returning home from a trade show,Mr.Jones,the president of a manufacturing company,spoke to his employees in a production meeting about a new approach that should increase their production bonus by improving their performance.To do so,Mr.Jones discussed a goal of "zero defects." This is an example of ____.

A) quality assurance
B) constancy of purpose
C) redesign
D) scientific management
E) the total quality movement