Solved

The Managers at Synopsis Telecom Recently Analyzed the Efficiency and Productivity

Question 10

Multiple Choice

The managers at Synopsis Telecom recently analyzed the efficiency and productivity levels of their call center executives.Their findings showed that 50 percent of all calls were answered within 30 seconds,40 percent within 60 seconds,and 10 percent within 90 seconds.Which of the following metrics is the company using?


A) Abandon rate
B) Transaction time
C) Response time
D) Time service factor

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q5: John is a process manager at a

Q6: A(n)_ infrastructure starts with a basic 3-tier

Q7: In terms of information needs,a company with

Q8: In business continuity planning,one must test the

Q9: In a client/server infrastructure,the functions of an

Q11: An ERP system in an SOA should

Q12: An organization with an SOA philosophy reacts

Q13: Which of the following is a typical

Q14: A(n)_ cloud exists within a specific organization

Q15: Most infrastructure-centric-metrics today in the IT world