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Every Time a Netflix Customer Returns a DVD,Netflix Asks the Customer

Question 23

Multiple Choice

Every time a Netflix customer returns a DVD,Netflix asks the customer to evaluate the DVD on a scale of one to five.A five means that the customer thoroughly enjoyed the DVD while a one means that the customer hated the DVD.Netflix is using a(n) _____ question to learn customer preferences.


A) administrative
B) checklist
C) ranking
D) rating
E) semantic differential

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