Maintenance Employees and Drivers at ABC Bus Company Were Constantly

Multiple Choice

Maintenance employees and drivers at ABC Bus Company were constantly bickering with each other.However,the conflict subsided when another bus company opened for business to compete with ABC,and ABC executives warned employees that the competitor could force lay-offs at ABC if productivity and customer service didn't improve.Which of the following conflict management strategies was operating here?

A) The company clarified rules and procedures.
B) The company reduced interdependence between the parties.
C) The company reduced differentiation between the parties.
D) The company introduced superordinate goals for both parties.
E) The company helped the parties to understand each other better.