Multiple Choice
It is difficult to maintain consistent quality in services because ______.
A) Services, unlike goods, are nonperishable
B) as opposed to products, services are tangible in nature
C) service providers often have to interpret each customer's needs
D) variability is reduced as more humans are involved in delivery
E) most of the time it requires minimum human interaction
Correct Answer:

Verified
Correct Answer:
Verified
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