Laredo Bank & Trust Uses the Janitorial Services of ProKleen,which

Multiple Choice

Laredo Bank & Trust uses the janitorial services of ProKleen,which provides necessary cleaning supplies,personnel training,and maintenance services.The other available janitorial services do not provide maintenance services.In this case,if Laredo decides to terminate ProKleen's services and shift to some other agency,it is likely to create _____.

A) high employment costs
B) redemption costs
C) favorable quality status
D) complementary products
E) high switching costs