After Critical Success Factors (CSFs)have Been Identified,the Next Step in Developing

Multiple Choice

After critical success factors (CSFs) have been identified,the next step in developing a competitive strategy is to develop relevant and reliable measures for these CSFs.These measures are important to help the organization:

A) Make profit for any extended period.
B) Increase sales above previous year(s) .
C) Develop policies to enhance customer profitability.
D) Improve productivity in selected product areas.
E) Monitor progress toward achieving strategic goals.