The Term Performance Quality Refers To

Multiple Choice

The term performance quality refers to:

A) The difference between customer expectations (for attributes,services,functionality,etc. ) and product design.
B) The gap between product design specifications and actual performance of the product.
C) Customer satisfaction with the total experience of a product or service.
D) The gap between actual performance of a product and customer expectations.
E) Costs related to meeting customer demands and expectations.