All the Following Are Examples of Internal Nonfinancial Quality Indicators

Multiple Choice

All the following are examples of internal nonfinancial quality indicators except:

A) Number of customer complaints.
B) Process yield (i.e., ratio of good outputs to total output) .
C) Productivity (i.e., ratio of acceptable output to resource inputs) .
D) Plant safety record (e.g., days since last major accident) .
E) Throughput.