H&R Block Opens Many Offices Around the Country to Accommodate

Multiple Choice

H&R Block opens many offices around the country to accommodate the tax season.The company has the ability to piece together new offices,expand existing offices or alter the design for a unique space in a matter of hours.This ability is an example of which of the following objectives?

A) their ability to positively influence consumer behavior
B) their ability to be flexible
C) their ability to consider cost versus value
D) their ability offer services at a moment's notice
E) their ability to be consistent with their image and strategy