The Managers at Joyce Advertising Are Proposing a Change in the Way

Multiple Choice

The managers at Joyce Advertising are proposing a change in the way performance evaluations are done. Most employees who dislike the change are unsure about how exactly the change will be made and do not have enough information about the new policy. Which of the following methods for managing resistance to change is most likely to be effective in this scenario?

A) Education and communication
B) Facilitation and support
C) Negotiation and rewards
D) Manipulation and cooptation
E) Explicit and implicit coercion