Multiple Choice
Harold was reluctant to follow a new customer service policy that his company adopted. Harold's boss, Elaine, told him that if he did not begin following the policy immediately that Harold would lose the chance to receive the bonus he hoped to get. Elaine used _____ to overcome Harold's resistance to change.
A) negotiation
B) coercion
C) manipulation
D) cooptation
E) extinction
Correct Answer:
Verified
Correct Answer:
Verified
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