Solved

Uma Wants to Improve Her Customer Service Department by Using

Question 45

Multiple Choice

Uma wants to improve her customer service department by using information technologies to create two-way conversations with customers to gain more knowledge of their wants and preferences. Uma wants to institute _____ management.


A) total quality
B) customer relationship
C) mass customization
D) just-in-time
E) computer-integrated

Correct Answer:

verifed

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Related Questions

Q40: A small office with only a single

Q41: Pran's task of successfully achieving an appropriate

Q42: Which of the following is an advantage

Q43: What is a strategic alliance?<br>A)An organization skilled

Q46: Which of the following best describes what

Q47: Explain how computer-integrated manufacturing assists with mass

Q47: In a _ organization,top management ensures that

Q50: McDonald's and Burger King have production processes

Q56: Strategies and structures are based on the

Q63: Usually, companies with higher volumes of products