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    Exam 9: Organizational Agility
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    When an Organization's Definition of Customer Expands to Include Internal
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When an Organization's Definition of Customer Expands to Include Internal

Question 30

Question 30

Multiple Choice

When an organization's definition of customer expands to include internal customers, the word customer is best defined as the ____.


A) purchaser of the end product
B) user of the end product
C) consumer with whom a relationship is maintained
D) next process
E) person interested in the product

Correct Answer:

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