The Manager of the Glitz Hotel Noticed a Tremendous Decrease

Multiple Choice

The manager of the Glitz Hotel noticed a tremendous decrease in the number of convention bookings. He promptly ordered the redecoration of the hotel's meeting rooms. Customer feedback later indicated that the problem had not been the meeting facilities but poor service from the cleaning staff. In this scenario, to try and solve the problem, the manager should have first tried to _____.

A) generate alternate solutions
B) hire more qualified employees
C) identify the problem
D) reduce the price of all products
E) spend more on marketing and advertisement