What Is Enterprise Resource Planning

Multiple Choice

What is enterprise resource planning?

A) The analysis and redesign of workflow within and between enterprises
B) A standardized set of activities that accomplish as specific task, such as processing a customer's order
C) Integration of all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise-wide information on all business operations
D) The increase of customer loyalty and retention and an organization's profitability by managing all aspects of a customer's relationship with an organization