Michael Hammer's Business Process Reengineering Was Criticized Because It ________

Multiple Choice

Michael Hammer's business process reengineering was criticized because it ________.

A) overemphasized the importance of people in business processes
B) reiterated redesign as a major contributor to the failure of most business processes
C) failed to realize that the human element is key to improving business processes
D) emphasized the importance of processes that do not necessarily add value to business