True/False
Total quality management (TQM)is an umbrella term that is used to describe a quality management system that addresses all areas and employees of an organization,emphasizes customer satisfaction,and uses continuous improvement tools and techniques.
Correct Answer:

Verified
Correct Answer:
Verified
Q13: Firms undertake quality and process improvement efforts
Q14: Because it is impossible for a quality
Q15: High quality implies having the capability to
Q16: Which of the following concepts was not
Q17: Discuss how customer expectations can influence the
Q19: The focus of ISO 9000 standards is
Q20: Briefly describe Dr.Edward Deming's contribution to quality.
Q21: Pete's Pizza promises delivery to your home
Q22: Quality improvement efforts are often credited with
Q23: In the long term,which of the following