Multiple Choice
Security as a dimension of service quality means
A) The willingness to assist customers
B) Having the knowledge to perform the service
C) Recognizing that confidentiality is important in service delivery
D) The service provider's politeness and friendliness
E) Physical characteristics of the service provider
Correct Answer:
Verified
Correct Answer:
Verified
Q24: Identify and describe four of the dimensions
Q25: Pete's sister Patty runs a similar restaurant
Q26: Having a customer focus is central to
Q27: The focus of ISO 14000 standards is
Q28: The primary objective of ISO standards is
Q30: A Six Sigma quality thus means that
Q31: Which of the following is considered a
Q32: Craftsmen were generally in direct contact with
Q33: Describe how ISO 9000 standards can benefit
Q34: Which of the following is not considered